3. Return authorization

Before sending any product back, the customer must contact Bridge to Foreign LLC and receive written return authorization.

Unauthorized returns, refused packages, or merchandise sent to an address not provided by Bridge to Foreign LLC may be rejected or returned to the sender.

Return requests should include:

Customer name
Order number
Product name
Reason for return
Clear photographs of the product and packaging
Serial number or identifying information, when applicable
Photographs or video documenting any claimed damage or defect

4. Non-defective returns

For approved non-defective returns, including buyer’s remorse, ordering the wrong product, no longer wanting the product, or refusing delivery:

The customer is responsible for return-shipping costs
Original outbound shipping charges are non-refundable
A 15% restocking fee will be deducted from the approved merchandise refund
The merchandise must satisfy all new-condition and original-packaging requirements

The customer may purchase a trackable return label independently or request that Bridge to Foreign LLC provide a downloadable prepaid label. When Bridge to Foreign LLC provides the label for a non-defective return, the actual label cost will be deducted from the refund.

5. Damaged, defective, or incorrect products

A product received damaged, materially defective, or different from the item ordered must be reported promptly, preferably within 48 hours after confirmed delivery, to support carrier and supplier investigations.

The customer must preserve:

The product
All original packaging
Shipping carton and labels
Accessories and components
Serial-number information
Photographic or video evidence

When Bridge to Foreign LLC verifies that an incorrect, damaged-on-arrival, or materially defective product was supplied, Bridge to Foreign LLC will provide appropriate return instructions and, when a return is required, a prepaid return label.

The 15% restocking fee does not apply to a return confirmed by Bridge to Foreign LLC as an incorrect, damaged-on-arrival, or materially defective product.

6. Non-returnable products

The following items are not eligible for return unless Bridge to Foreign LLC confirms that the item was incorrect or materially defective when delivered:

Used, activated, assembled, installed, or altered products
Products missing original packaging, accessories, manuals, or components
Products damaged through misuse, neglect, accident, improper operation, or unauthorized repair
Products with mismatched, removed, altered, or substituted serial numbers or components
Custom-ordered, personalized, special-order, clearance, final-sale, or “as-is” merchandise
Gift cards, digital products, memberships, and completed services
Hygiene-sensitive or sealed products after the protective seal has been opened, where applicable

7. Inspections and refund deductions

All returned merchandise is inspected after delivery to Bridge to Foreign LLC.

A return may be refused or the refund reduced when the product:

Shows evidence of use, activation, assembly, or installation
Is damaged after customer delivery
Is missing parts, accessories, packaging, or documentation
Contains substituted components
Does not match the originally shipped product
Was returned without authorization
Does not comply with this policy

Bridge To Foreign LLC will document material discrepancies discovered during inspection.

8. Refund processing

Approved refunds will be initiated to the original payment method within 7 days after the returned merchandise is received and inspected.

Banks, card issuers, and payment processors may require additional time to post the credit.

Original outbound shipping charges, customer-paid return shipping, prepaid-label deductions, and applicable restocking fees are non-refundable unless Bridge to Foreign LLC confirms that the wrong product was shipped or that the product arrived materially defective or damaged.

9. Exchanges

Bridge To Foreign LLC does not process direct exchanges.

A customer may complete an approved return and place a separate order for the preferred product, subject to availability and current pricing.

10. Refused and undeliverable shipments

Orders returned because of refusal, an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the shipment may be treated as non-defective returns.

Applicable outbound shipping charges, return-shipping charges, carrier fees, and the 15% restocking fee may be deducted from any approved refund.

11. How to request a return

Contact:

Bridge To Foreign LLC
Email: tisha.tyrone@bridgetoforeign.org
Website: www.bridgetoforeign.org
Contact page: www.bridgetoforeign.org/contact

Include the order number, reason for the request, product photographs, packaging photographs, and supporting evidence.

The authorized return address and instructions will be supplied after the request is reviewed. Do not send merchandise to the company’s administrative address without written authorization.

12. Policy updates

Bridge To Foreign LLC may update this policy when operational, legal, carrier, or marketplace requirements change. The revised policy will be posted on this page with an updated effective date.

Return & Refund Policy

Effective July 29, 2026

Bridge To Foreign LLC is committed to providing accurate product information, secure order processing, and transparent return procedures. This policy applies only to physical products purchased directly through www.bridgetoforeign.org. Purchases made through Amazon, Walmart, eBay, or another marketplace are governed by that marketplace’s applicable policies.

1. Return request deadline

Eligible return requests must be submitted within 7 calendar days after confirmed delivery.

A return request does not automatically authorize a return. All returns require prior written approval and return instructions from Bridge to Foreign LLC.

2. Eligible product condition

Approved non-defective returns must meet all of the following conditions:

Unused, unopened, unactivated, unassembled, and unaltered
In brand-new, resalable condition
Returned in the complete original manufacturer packaging
Includes all accessories, manuals, components, labels, promotional items, and documentation
Includes valid proof of purchase
Serial numbers, product identifiers, activation records, and internal usage records must match the item originally shipped

Products that have been used, activated, assembled, installed, modified, damaged after delivery, or returned with missing or substituted components are not eligible for a non-defective return.